Refund policy

Return & Refund Policy

At Al-Veda Herbal, customer satisfaction is our priority. We are committed to delivering high-quality herbal wellness products. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

Due to the nature of herbal and wellness products, we do not accept returns or exchanges for products that have been opened, used, or tampered with after delivery.

A return or replacement request may be considered only if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product is missing items or accessories.
  • The product is received in a damaged or tampered package.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact our customer support within 24 hours of receiving your order.

To help us process your request, please provide:

  • Your Order ID
  • Photographs of the product and outer packaging
  • A brief description of the issue

Requests submitted after 24 hours of delivery may not be eligible for return or replacement.

Conditions for Returns

To qualify for a return or replacement:

  • The product must be unused and in its original condition.
  • The original packaging, labels, seals, and invoice should be intact.
  • The product must be returned in a resalable condition.
  • All return requests are subject to verification and approval by the Al-Veda Herbal support team.

Returns will not be accepted for products that have been damaged due to misuse, improper storage, negligence, or incorrect handling by the customer.

Replacement Policy

Once your request has been reviewed and approved, we will arrange for a replacement of the eligible product, subject to product availability.

If the requested product is unavailable, we may offer an alternative solution, including a refund where applicable.

Refund Policy

Refunds are processed only for approved cases where a replacement cannot be provided or where Al-Veda Herbal determines that a refund is appropriate.

Once approved, refunds will be initiated to the original payment method and are generally processed within 7–14 business days. The exact time for the amount to reflect in your account depends on your bank or payment provider.

Please note:

  • Shipping and handling charges, if any, are non-refundable.
  • Refunds will not be issued for products that have been opened, used, or are not eligible under this policy.
  • Orders refused at the time of delivery without a valid reason may not qualify for a refund.

Cancellation Policy

Orders can be cancelled only before they are dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled and will be governed by this Return & Refund Policy.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact our customer support.

Email: alvedaherbal@gmail.com

Phone: +91-8929021142

Our team will be happy to assist you and ensure your concerns are resolved as quickly as possible.